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| CUSTOMER RELATIONSHIP MANAGEMENT
(CRM) |
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Our comprehensive Customer Relationship Management (CRM) solution
lets users track and manage all customer and supplier touch points.
Customer correspondence, status, vendor relationships, marketing
campaigns, service issues, product returns, warranty and repair
histories, quote and sales order information are monitored and recorded,
providing a 360 degree view of internal or external business
relationships. It enables sales, marketing and customer support
operations to work collaboratively to achieve total customer
satisfaction.
CRM software provides integrated view of Customer Information and
interactions through comprehensive marketing and services features. This
enables organizations to identify better opportunities and provide
improved and commendable customer service. It helps organizations to
maintain latest updates on every customer and hence recognize new
revenue opportunities It is very powerful tool to enhance marketing,
capture leads, monitor field sales to collectively contribute in
increasing business and profitability.
With customer information in one easy-to-use CRM software, your
executives will be empowered to make better business decisions and
Sales, You will get improved Marketing and deliver better Customer
Support to your client community.
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KEY FEATURES:
- Track Lead Customers
- Better Management of leads and understanding of conversion rates
- Setting up Marketing campaigns
- Management for ongoing marketing efforts
- Field Sales management
- Cases Transfers
- Internal Follow ups management
- Efficient Customer Service
- Easy Information Sharing
- Support and Service
- Help Desk Features
- Multiple Logins with defined privileges
- Integration with Bulk Mailing Software for sending offers and
updates to the customers. (OPTIONAL)
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